About Us

 Because our people are fundamental to the way we do business, they’re at the center of everything we do. Their professional fulfillment, their work/life balance, their ability to contribute equally as part of a diverse workforce – these are all issues to which we give priority. Our people represent CIA Service's ultimate competitive advantage. Our culture represents the shared attitudes, values, standards and beliefs that define our organization and the people within it. 

Our Mission 

•  To provide superior customer service through quality, innovation and personal commitment; to service our customers with well-trained professionals dedicated to maintaining our commitment to honesty and integrity; and to approach each customer interaction by first understanding their needs and then providing expediency in claim and recovery services. 

We are Passionate About Our Industry, Our Brand, and Our Services.

• Show pride in our brand and heritage
• Promote and implement creative and innovative ideas and solutions
• Encourage a positive, energizing, and optimistic environment
• Value, promote and fiercely protect our reputation

Leadership

Clay Heath has over 20 years of catastrophic and structural property estimating experience along with running CDBG-DR HUD funded programs throughout the country. Mr. Heath has been responsible for training and directing teams of 10-300 professionals at Catastrophe Sites throughout the United States. Accomplished in property damage inspection, safety awareness, and project assurance, Mr. Heath is consistently recognized by company representatives, clients, staff, and industry managers for: strategic planning capabilities, ability to prioritize tasks to accomplish results, timely completion of projects, ethical and efficient work style, and a proven ability to solve complex issues with innovative solutions.  Throughout his career, he has handled many multi-million-dollar losses, both commercial and residential. The amount of combined experience and knowledge of new construction, damage repairs, and insurance claims handling has advanced his ability to act as a Dispute Appraiser and Appraisal Umpire. Mr. Heath is highly educated with the appraisal process and has acted as an appraiser and/or umpire on hundreds of claims.